If I might be permitted an observation, there is something wrong when, in a forum expressly for the purpose of bug reports and feedback, a user’s perfectly valid comments are dismissed out of hand.
It’s bad enough when an unaffiliated Nature staffer who does not have an active blog on Nature Network (and yet maintains a presence on the private forum) weighs in and completely misses the point. It is far worse when one of the admins says something patently untrue–and then implies that the user shouldn’t be so silly as to ask for pretty basic features.
First, WordPress comes with an ‘Admin login’ straight out of the box. Second, I have used a Moveable Type install where the login link was in plain sight–and connected to an entire University’s user database. They managed to solve the ‘logging in across different sites’ problem that seems to be beyond Nature Publishing Group’s ken. Third, bookmarks are not necessarily “always in a fixed location on the screen” as anybody with more than one bookmark will be able to verify for themselves.
And let’s get to the nitty gritty here. It’s one line of code we’re arguing about.
The comment made on 27 September was, actually, pretty good and said all that needed to be said for the time being (I suspect that was Lou). There was an apology, an understanding of the issue, and what looked like positive moves in the direction of working things out together with us, the users. Compare and contrast with what followed.
But apart from Lou, Nature Network isn’t that good at communicating with its users. Take this new Microsoft group blog for example: I know that a few people have been thinking “Pepsi“–but all we have heard from the Network is that “there’s no commercial connection here”. What does that mean? Does that mean Microsoft aren’t paying NPG for the privilege–and if not, why not?. Will Microsoft products or Microsoft-funded research never be mentioned in “The Fourth Paradigm”? At this stage, you know as much as I do, which is a truly woeful position to be in (and I should know).
Has Nature Network lost its way? Who is steering the ship? And is anybody left rowing?
Edited to add:
This entry was originally published at the BioLOG. Rather ironically, I couldn’t initially create a post on this site in my main browser. I’m now off to file a bug report.